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Commercial Sales Support Coordinator

위치: EVESHAM, WORCESTERSHIRE 급여: 17500 - 17500 GBP Per Annum
분야: 경영지원 직업 유형: 계약직
Shift type: N/A 지원서: N/A
Posted: 17 일 ...전에 참조번호: 3155786
My client is currently looking for a sales coordinator to support their commercial team.
Within the role you will use your excellent customer service skills to work as part of a busy and vibrant commercial sales team providing excellent levels of customer service to our commercial customers whilst also increasing the Company’s revenues through increased sales.

• To provide first class customer service to all contacts at all times by telephone and other sources.
• Take ownership of commercial customer enquiries and complaints, responding to them in a timely manner and proactively following them through to a satisfactory resolution
• Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible
• Accurate processing of commercial orders
• Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems
• Ensure that details of all commercial projects are registered accurately in CRM
• Occasional scheduling of appointments for Commercial Business Managers to meet with prospective customers or for customers to attend sales presentations
• Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience
• Attend events as required
• Any other reasonable duties which may be required by management from time to time

The ideal candidate will have previous experience from a customer service environment where you are passionate to deliver excellent customer service.
You will be an excellent communicator with a strong ability to work under your own initiative as well as being a key team player.
You should have excellent attention to detail and work well under pressure in a very fast paced environment.
Working knowledge of Microsoft Dynamics CRM would be beneficial



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