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CUSTOMER SERVICE ADVISOR

위치: VAUXHALL, LONDON 급여: 21000.00 - 22000.00 GBP Per Annum
분야: 테크놀로지 직업 유형: 정규직
Shift type: N/A 지원서: 1
Posted: 약 1 개월 ...전에 참조번호: 3120856
My client who specialise in providing Telecoms and IP Engineering Solutions to a wide range of small and medium sized businesses, are seeking a Customer Service Advisor to join their Customer Support Team.

This is an excellent opportunity for someone who loves problem solving and customer service and is keen to learn and develop a career in technology.

The Customer Service undergo a thorough training programme and have the opportunity to gain technical qualifications.

Other benefits of working for the company include excellent earning potential and rewards, modern open plan offices, Health Insurance (on completion of two years service), gym close by with no joining fee, 10% off food & drink at the local cafe and a fun friendly team who regularly socialise together. 




● Liaise with customers on a daily basis as a first point of contact for any issues or queries
● Effectively manage and monitor customer support queues, ensuring service levels are met or exceeded
● Complete support, diagnostics, and over the phone remote service
● Take responsibility for keeping the customer informed of their fault progress and ensure updates are made to the customer as per their internal service level agreements
● 100% log of all incidents raised by the customers, keeping a track of and reporting of incidents
● Provide high quality service and support to all our customers
● Assist with all ad-hoc projects as requested


● UK graduate from a UK University
● An enthusiastic self-starter who will take ownership of projects with the ability to work with a large level of autonomy
● A dedicated problem solver, who embraces a challenge and sees projects through from beginning to end
● Excellent written and verbal communication skills
● Able to provide professional and friendly customer service
● Strong attention to detail
● An interest in technology and a keenness to learn
● A solid team player
● Have excellent work ethic and a strong desire to be successful

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