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Customer Service Agent

위치: THE HYTHE, ESSEX 급여: 14560 - 16286 GBP Per Annum
분야: 경영지원 직업 유형: 계약직
Shift type: N/A 지원서: N/A
Posted: 3 개월 ...전에 참조번호: 3307892
Title: Customer Service Member Support Agent
An exciting new opportunity has arose for a candidate to join a successful contact centre in Colchester on a permanent basis, my client are looking for a customer service agent to start immediately. 
As a customer support agent your role will be to: To act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and a sense of urgency in line with the agreed processes and KPIs.



Main Duties:
• Respond to inbound calls and deal with the enquiry appropriately.
• Answer all incoming contacts professionally within agreed timescales.
• Ensuring that you work within industry compliance guidelines.
• Handle and resolve customer complaints in accordance with agreed guidelines.
• To ensure adherence to key performance indicators.
• Provide customers with product and service information whilst remaining a brand advocate.
• Enter customer information accurately & to the required standards.
• Process orders, forms and applications.
• Identify priority issues and escalate to management if appropriate.
• Route customer contacts to appropriate resource.
• Follow up customer enquiries where necessary


Professional Skills & Abilities (ability & experience)
• Experience working in a busy Contact Centre handling calls and emails
• Proficient in relevant computer applications (Word, Excel & the internet)
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology, especially Salesforce
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes.
• Previous Customer service experience is advantageous.
Interpersonal Skills & Abilities (behaviour / attitude)
• Excellent verbal and written communication skills
• Problem analysis & problem solving skills
• Works well under pressure
• Excellent administration and organisational skills
• Excellent attention to detail
• Initiative
• Team player
• Adaptability
• Technically minded (advantageous
Key features:
• Salary : Minimum Wage
• The hours for this role are between 07.00 – 19.00 Monday – Sunday
• Permanent opportunities
• Immediate starts available

If you are interested and can attend an assessment day please contact Emma White on 01206840100 or Email: Emma.white@reedglobal.com or Kayla Rose on 01206840100 or Email: Kayla.rose@reedglobal.com



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