|위치: THE HYTHE, ESSEX||급여: 14560 - 16286 GBP Per Annum|
|분야: 비즈니스 서포트||직업 유형: 계약직|
|Shift type: N/A||지원서: N/A|
|Posted: 7 개월 ...전에||참조번호: 3307892|
An exciting new opportunity has arose for a candidate to join a successful contact centre in Colchester on a permanent basis, my client are looking for a customer service agent to start immediately.
As a customer support agent your role will be to: To act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and a sense of urgency in line with the agreed processes and KPIs.
• Respond to inbound calls and deal with the enquiry appropriately.
• Answer all incoming contacts professionally within agreed timescales.
• Ensuring that you work within industry compliance guidelines.
• Handle and resolve customer complaints in accordance with agreed guidelines.
• To ensure adherence to key performance indicators.
• Provide customers with product and service information whilst remaining a brand advocate.
• Enter customer information accurately & to the required standards.
• Process orders, forms and applications.
• Identify priority issues and escalate to management if appropriate.
• Route customer contacts to appropriate resource.
• Follow up customer enquiries where necessary
Professional Skills & Abilities (ability & experience)
• Experience working in a busy Contact Centre handling calls and emails
• Proficient in relevant computer applications (Word, Excel & the internet)
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology, especially Salesforce
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes.
• Previous Customer service experience is advantageous.
Interpersonal Skills & Abilities (behaviour / attitude)
• Excellent verbal and written communication skills
• Problem analysis & problem solving skills
• Works well under pressure
• Excellent administration and organisational skills
• Excellent attention to detail
• Team player
• Technically minded (advantageous
• Salary : Minimum Wage
• The hours for this role are between 07.00 – 19.00 Monday – Sunday
• Permanent opportunities
• Immediate starts available
If you are interested and can attend an assessment day please contact Emma White on 01206840100 or Email: Emma.firstname.lastname@example.org or Kayla Rose on 01206840100 or Email: Kayla.email@example.com
16,000.00-17,000.00 GBP Per annum, inc Benefits
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