연결중...

목록으로 돌아가기

Customer Service Agent - PERMANENT £14,560 - £15,600

위치: COLCHESTER, ESSEX 급여: 14560 - 15600 GBP Per Annum
분야: 경영지원 직업 유형: 정규직
Shift type: N/A 지원서: N/A
Posted: 약 2 개월 ...전에 참조번호: 3051145
Would you like the opportunity to work within a recognised company locally?
Are you self-motivated and passionate about providing outstanding customer service?
Would you like to work in a buzzy environment?
If yes, I have the role for you:
Working with a successful company locally you will be required to work within a subscription team as a customer service agent. They are looking for candidates to join them on a permanent full time basis to help the running of their organisation.


to help the running of their organisation.
You will be required to:
• Respond to live chat, email and phone enquiries.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence
• Answer all incoming calls professionally within agreed timescales
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route customer contacts to appropriate resource
• Follow up customer enquiries where necessary
• Liaise with Online Games Team & Account Management Team to gain solutions to issues
• Compose acknowledgment correspondence


I am looking for Customer service agents with:

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Customer service experience
• Good data entry/keyboard skills
• Knowledge of administration and clerical processes
• Relevant product knowledge

Interpersonal Skills & Abilities
• Excellent verbal and written communication skills
• Problem analysis
• Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Initiative
• Judgment
• Adaptability
• Good knowledge on football (advantageous)
• Good knowledge on Fantasy games (advantageous)
• Ability to articulate accurately in Live Chat environment
• Technically minded (advantageous)


The department will operate 8am to 8pm seven days a week with extended opening hours dictated by match fixtures, therefore a large degree of flexibility regarding working shifts is required.
Key factors of this role:
• Permanent
• Monday – Sunday (8am – 8pm) shift work
• Competitive basic salary
• An opportunity to grow and develop skills
If you are interested and can work the shifts stated please call Emma White on 01206840100 or Email Emma.white@reedglobal.com


유사한 공고