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Helpdesk Administrator

위치: BOLTON, LANCASHIRE 급여: 18000 - 18000 GBP Per Annum
분야: 경영지원 직업 유형: 정규직
Shift type: N/A 지원서: N/A
Posted: 약 2 개월 ...전에 참조번호: 3107768
My client based in Bolton are looking for an experienced Helpdesk Administrator to work on a full time and permanent basis. The current vacancy is based in the spacious head offices in Bolton and is an excellent opportunity for a candidate looking to take their skills and progress them within the facilities sector.

The client provide facilities services to customers all over the UK and are currently looking for a well-organised candidate to join their Helpdesk team. The role is very fast paced and will involve a lot of attention to detail as the engineers will have specific qualifications for the different types of jobs that are called through. The position is a very fast paced role which will involve making lots of phone calls and generating / sending out lots of paperwork quickly and accurately.


Salary and Benefits:
• Excellent starting salary of £18,000
• Permanent position
• Great working hours of Monday – Friday – 9am – 5pm
• Free Parking on site
• Really accessible location
• Excellent office surroundings and a great team
• Full training provided
• Excellent progression opportunities
• 20 days Holiday

Key Responsibilities:
• Receiving all inbound calls and making outbound calls where needed
• Scheduling engineers to attend call outs
• Update client records following each service
• Respond quickly and effectively to client queries
• Providing an excellent customer service at all times
• There will be various admin tasks as requested by the Team Leader/Manager
• Previous experience within a similar role is desirable
• Previous customer service experience
• Excellent organisational skills and an ability to manage your time are essential
• Must have a good attention to detail
• Must be competent in Microsoft Excel and Word with a minimum of 4 GCSE grade C and above to include Maths and English language.


If you are interested in this role please apply by sending your full and up to date CV to lucy.thistlewood@reedglobal.com

Best of luck with your application.


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