Reed Accountancy are working with a large business in Worksop who are looking for a Senior Credit Controller to join their team at the Financial shared service centre.
It is key that you are used to working in a busy, fast paced environment. The purpose of your role will be to support the Credit Control team leader with training new Credit Controller's, supporting them with the process and escalating queries.
The initial salary is £20,000, rising to £21,000 upon completion of your probationary period. You will also be eligble for performance related bonus for aged debt targets.
Chasing customer payments in line with payment terms to minimise bad debt on Key Strategic customers
Handling of all tier 2 interactions received into Credit Control ensuring all requests are completed and successfully resolved within the agreed service level
Look for process improvement opportunity for FSSC service delivery
Work to daily outbound phone targets set by team leader
Work to individual and Business Unit Overdue Debt reduction targets and Cash Collection
Work on customer disputes to help minimise outstanding debt and escalate to the appropriate Business owners
Creating and categorising outbound service requests
Drive weekly debt calls with Finance Business Partners and Directors on a weekly basis ensuring that any area of risk is flagged in a timely manner
Deliver induction and on-going training for all staff in the Credit Control teams
Be a first point of escalation for team members on the issues that do not fall within standard process or guidance
Dealing with escalated invoice queries and implementing payment plans
Assist the Team Leader with input into the Monthly Cash Collection forecasting based on account and Business knowledge
Assist the Team Leader with providing monthly reporting to the team and BU’s on Cash, Overdue debt position, SLA’s, Targets or KPI’s
A good understanding of accounting systems and the interactions of ledgers within Accounts Receivable.
Experience of dealing with problems relating to the management of debt such as non-payment of customer invoices requiring legal recourse.
Experience in managing complex customer credit portfolio is desirable.
Experience of developing and coaching team members to maximise potential.